IT support specialist
Опис
We are seeking an IT Support Specialist to provide technical assistance, troubleshoot IT issues, and support the company’s computer systems and technology infrastructure.
Key Responsibilities
Provide technical support to employees via phone, email, chat, or remote tools.
Troubleshoot hardware, software, network, and connectivity issues.
Install, configure, and maintain computers, software, and other IT equipment.
Manage user accounts, access permissions, and support tickets.
Assist with onboarding, equipment setup, and system maintenance.
Follow cybersecurity and data-protection procedures.
Document technical issues and solutions.
Escalate complex problems to senior IT personnel when necessary.
Requirements
Previous IT support or help desk experience preferred.
Strong troubleshooting and problem-solving skills.
Knowledge of Windows, Microsoft 365, networking, and common business applications.
Excellent communication and customer-service skills.
Ability to work independently and manage multiple tasks.
CompTIA A+ or related certification is a plus.
Employment Type: Full-time
Work Arrangement: Remote
Salary: Competitive, based on experience and qualifications.