Lead CRM/Retention Manager

We’re looking for a Lead CRM / Retention Manager to join our iGaming team and take ownership of CRM and retention strategy across the full player lifecycle.

You’ll be responsible for building and optimizing CRM processes that drive engagement, retention, and player value — from segmentation and personalized campaigns to automation, lifecycle management, and retention analytics.

This is a hands-on leadership role for someone who can combine strategy, data, and execution and turn player insights into measurable business results.

Soft skills:

• Data-driven mindset

• Quick thinking and strong problem-solving skills

• Team player with strong collaboration skills

• Ambitious and growth-oriented.

What do we offer:

• Competitive salary based on experience and expertise

• 30 days of paid vacation, plus additional paid days off for Ukrainian national holidays

• Flexible schedule and a strong work-life balance culture — we value results, not hours

• Full remote work — work from anywhere you feel productive

• No micromanagement — we trust our team and empower you to own your work

• Transparent communication across all levels of the company

• Referral program with bonuses for recommending great talent

• Support during life challenges — we stand by our team when it matters most.

Apply now and let’s create something great together!

• 2+ years of experience in iGaming

• Hands-on experience with Customer.io is a must

• Nice to have skills with Excel, Liquid and ability to write copy

• Would be a plus knowledge of Figma, Bonus Calculation, Webhooks

• English level - Upper-Intermediate (B2).

• Build and develop CRM and retention strategies for casino products

• Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty

• Create segmentation strategies and personalized communication flows

• Analyze CRM performance metrics

• Optimize communication funnels and player engagement strategies

• Supervise Email Retention Specialist

• Oversee CRM campaigns across Email, SMS, Push

• Work with automation and trigger-based campaigns.

Soft skills:

• Data-driven mindset

• Quick thinking and strong problem-solving skills

• Team player with strong collaboration skills

• Ambitious and growth-oriented.