Payment Officer

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

- 1+ year of experience in Payments, Gaming, Fintech, or related industries
- Basic understanding of payment systems, payment providers, and transaction flows
- Familiarity with AML, KYC, and fraud prevention principles
- Experience processing withdrawals and handling payment operations
- Strong attention to detail and ability to follow procedures consistently
- Analytical mindset with the ability to identify irregularities and suspicious behavior
- Good communication and teamwork skills
- Ability to work under pressure in a high-volume environment
- Experience working in shift-based or 24/7 operations is a plus
- English level: Upper-Intermediate or higher

- Process customer withdrawals accurately and within SLA timelines
- Monitor payment queues and ensure timely transaction handling
- Verify transactions according to internal procedures and compliance requirements
- Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
- Work closely with Risk, Anti-Fraud, Support, and Payments teams
- Handle high-volume transaction workflows efficiently
- Maintain high standards of accuracy and operational quality
- Report recurring issues and suggest process improvements
- Follow AML, KYC, and fraud prevention procedures
- Adapt quickly to changing priorities and operational demands