Technical Support Engineer with proficient English

The TurnKey Lender Technical Support Team is seeking a Technical Support Engineer to join the existing global enterprise support team. Our products for Enterprise level accounts require significant amounts of customization. As a result, our support team requires flexible and knowledgeable engineers who are able to read and comprehend architectural documents and perform Level 3 support activities.
These activities include technical analysis, troubleshooting, issue validation, corrective actions, documentation, and appropriate customer communications. We operate a 24×7 support schedule with initial response, issue update, and resolution KPIs.

Why Join TurnKey Lender?

With TurnKey Lender, you’ll have the opportunity to make a difference at one of the world’s leading digital lending software companies. From day one, you’ll work on meaningful projects you’re passionate about, with the support and resources needed for success.
We value what makes each employee unique and foster a collaborative, team-oriented culture that allows everyone to shine. Be the reason millions of people find a brighter financial future while building the future you want here at TurnKey Lender.

• BS/BA in Computer Science, Engineering, or a related field

• Excellent communication skills

• Expert knowledge of SQL, MSSQL (testing required)

• Technical support experience

• Experience with SOAP/REST APIs

• Ability to learn new technologies quickly

• Resourcefulness, troubleshooting aptitude, and strong organizational skills

• Attention to detail

• Sense of ownership and ability to work effectively within a team environment

• Understand customer challenges and key business goals through monitoring, discovery calls, discussions, and workshops

• Represent the customer to management, internal development, and deployment teams

• Manage requirements by creating use cases, specifications (including RTM, BRD, SRS, FRS), UML diagrams, wireframes, and related documentation

• Apply knowledge of coding languages (SQL, MySQL, MSSQL, C#, .NET) and frameworks/systems (AngularJS, Git)

• Work with developers to design algorithms and flowcharts

• Document change requests from clients and communicate approved requirements to development teams

• Troubleshoot and upgrade existing business processes

• Gather and evaluate user feedback

• Recommend and implement process improvements

• Knowledge of coding languages (e.g., C#, .NET, Python)