VIP Support Specialist

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.
 

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.

• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.

• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.

• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.

• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.

• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).

• Strong communication skills, both written and verbal, with the ability to adapt across different channels.

• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.

• Target-driven with proven ability to implement upselling or cross-selling strategies.

• Fluency in English.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!

• Vacation days and paid sick leave—because your rest matters.

• A competitive compensation that truly reflects your skills and expertise.

• Employee referral bonus and gifts to celebrate your special occasions.

• 50% financial support for learning expenses to supercharge your professional growth!

• A positive atmosphere where you always feel respected and truly belong.

• Inspirational team-building activities that turn colleagues into best friends.

• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus)
• Strong communication skills, both written and verbal, with the ability to adapt across different channels
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems
• Target-driven with proven ability to implement upselling or cross-selling strategies
• Fluency in English

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers' needs
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients' value and increase revenue
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences

iGaming or betting industry experience