В2В Account Manager

Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, bringing fully-brandable and easily customizable payment software to our customers.

We are looking for an В2В Account Manager to join our team!

• Proven experience in B2B customer support/account management/client success

• Ability to have serious conversations around technical subject

• Experience in working with partners from abroad

• Detail oriented, positive attitude, punctuality, ability to prioritize tasks in order to meet deadline

• Understanding of e-commerce and technical side of using payment cards

• Previous experience as account manager/customer support manager/backoffice manager and similar positions for payments

• Upper-Intermediate+ level of English, knowledge of Spanish will be an advantage

• Work closely with customers as a first level of assistance to set up platform for them, ensure that all technical requirements were met
• Supporting client in integration process as a middlemen between client team and technical team
• Communicate directly with clients, prepare documents to close deals, answer all questions and support requests
• Work closely with internal sales, support, technical teams to be sure that client has all necessary assistance
• Maintain close relationship with existing clients, provide them with any support they need to help them reach their monetary goals

• Experience in processing related to setting up risk rules, antifraud, monitoring, routing, cascading
• Experience in using Postman