Account Manager

Strong proficiency in Excel / Google Sheets and handling large datasets.

Proven experience working with CRM systems and updating client and operational data.

Solid analytical skills: ability to evaluate traffic, transaction volumes, conversion rates, decline rates, and spot anomalies.

Fundamental understanding of payment processing systems and the transaction lifecycle.

Solid understanding of payment routing logic and principles of transaction routing between providers and payment methods.

Ability to work efficiently with operational documentation, payment flows, merchant configurations, and high volumes of information.

Strong attention to detail, particularly regarding routing setups, payment parameters, and merchant settings.

Ability to independently handle multiple concurrent tasks, manage deadlines, and maintain strict follow-up discipline.

Experience coordinating cross-functional efforts between merchants, providers, and internal teams.

English level B2 or higher, suitable for clear written and verbal business communication with merchants, providers, and partners.

Readiness for routine operational tasks: performance monitoring, data updates, configuration checks, and daily task tracking.

Nice to Have / Preferred Qualifications:

Operational account management or B2B client support experience.

Background in Fintech, Payments, iGaming, Banking, Crypto, or E-commerce.

Hands-on experience working directly with payment providers and payment methods.

Practical knowledge or experience setting up, supporting, or modifying payment routing configurations across multiple providers, methods, banks, and GEOs.

Familiarity with key industry concepts and terms: merchant, provider, payment method, traffic, conversion, decline, URL approval, KYB, settlement, transaction statuses.

Experience using Notion for documentation and operational reporting.

Experience implementing changes to existing routing (connecting/disconnecting providers/methods, updating parameters, and conducting post-change verification).

What is Out of Scope for This Role

New Lead Generation & Sales: Cold outreach, owning initial sales, driving first successful traffic, commercial upsells, and expansion negotiations are managed by BDM / Sales.

Commercial Conditions: Setting or altering pricing, commissions, payout terms, or final commercial agreements (AM prepares proposals solely based on pre-approved terms).

Technical Engineering: Performing direct technical integrations or specialized TechOps/Support engineering tasks.

Financial Calculations & Accounting: Financial reconciliation, settlements, balance tracking, fee auditing, refunds, and chargeback processing are handled by FinOps (AM routes inquiries and coordinates communication).

What we Offer: 

- Fully remote role

- Flexible working arrangements

- Paid vacations & sick leaves

- Growth opportunities

Required skills

CRM, Account Management, B2B sales, Google Sheets / Excel

Required domain experience

Fintech