Account Manager
Description
About the Company
Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products: Data Management, FMCG Management, and Agro Management — used by market leaders. We're a team of 50+ professionals, growing fast and building a culture where modern AI tools are part of everyday work. Join us to grow together!
Role
We are looking for a Account Manager (Customer Growth Manager) to join our team and manage a portfolio of enterprise clients. You'll be the trusted point of contact for C-level and IT decision-makers at market-leading companies, building long-term partnerships and directly shaping how our clients grow with us.
Responsibilities:
Maintaining and developing long-term relationships with the company's existing enterprise clients
Regular communication with clients (C-level, IT directors, business unit heads) to identify new needs and collaboration opportunities
Conducting meetings, review sessions, and customer satisfaction analysis
Organizing and participating in informal client meetings (business lunches, dinners, industry events) to build long-term partnerships
Preparing client development plans (Account Plans) and managing active projects together with the delivery team
Participating in the creation and promotion of additional products and services (upsell / cross-sell) in complex, multi-stakeholder deals
Overseeing contract execution, invoicing, license renewals, and SLAs
Maintaining the full history of communications in Creatio CRM — updating the contact map, logging meetings, ideas, and plans
Requirements:
Higher education in business, IT, marketing, economics, or a related field
3+ years of experience working with enterprise clients in Account Management, IT sales, or consulting
Understanding of IT solutions, digital transformation trends, and the specifics of implementing enterprise systems (ERP, CRM, process automation, etc.)
Experience navigating complex client organizational structures and multi-level stakeholders (C-level, IT, procurement, business units)
Excellent negotiation skills and experience managing contractual relationships (contracts, SLAs, license renewals)
English — Upper-Intermediate level or higher
Experience working with CRM systems (Creatio or similar)
High level of self-organization, strategic thinking, and accountability
We offer:
Competitive salary
Professional development through internal and external training programs
Transparent model of professional and career growth
Option to work in the office or remotely
English language courses