Business Applications Support Specialist

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

What we offer: 

• Paid vacation and sick leave.

• Healthcare insurance and gym.

• Access to professional psychological consultations to support your well-being.

• We provide a corporate English tutor to help you level up your communication skills for international projects.

• Training and useful experience.

• Real career opportunities, paid training.

Qualifications:

• English B2+ (Upper-Intermediate).

• Solid knowledge of business and task management platforms (e.g., Jira, Zendesk, ClickUp) will be an advantage, as well as experience as a user or support representative.

• Basic understanding of CRM system structures.

• Proficiency in office applications (Word, Excel, Google Docs) will be an advantage.

• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).

• Readiness for different time shifts: 14:00–22:00, 15:00–23:00, 16:00–00:00, 17:00–01:00 (Saturday and Sunday are off).

Responsibilities:

• Support and management of the corporate customer communication platform:

  • Set up dedicated email accounts for customers.

  • Automation rules configuration.

  • Reports configuration and delivery.

  • Monitoring and prioritization of new tickets

  • Processing tasks according to established/documented procedures

  • Collecting information for escalation to the senior team

• Support and management of the internal transportation management systems:

  • Account management.

  • Provide management of access roles and permissions.

  • User support.